Refund policy

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return. To be eligible, your item must be unused, unworn, in its original condition with tags attached, and in its original packaging. A receipt or proof of purchase is required.

How to Initiate a Return

To start a return, contact us at customerservice@tletss.com. If your return is approved, we’ll provide a return shipping label and instructions on how and where to send your package. Items returned without prior approval will not be accepted. For any return-related questions, reach out to us at customerservice@tletss.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately at customerservice@tletss.com if your item is defective, damaged, or incorrect. We’re committed to making it right!

Exchanges

To exchange an item, return the original item following our return process. Once the return is approved, place a new order for the desired item to ensure the fastest resolution.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of receipt for any reason, no justification required. The item must be unused, unworn, in its original condition with tags, and in its original packaging, with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of the refund approval status. If approved, your refund will be processed to the original payment method within 10 business days. Note that it may take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since approval, please contact us at customerservice@tletss.com.